Support

Get Help When You Need It

Plexicus provides comprehensive support to help you get the most out of our platform.

Contact Support Read Docs

Support Plans for Every Team

Community Support

Available to all users

  • Access to community forums
  • Knowledge base articles
  • Documentation
  • Best practices guides

Email Support

Available on Professional and Enterprise plans

  • Response within 24 hours
  • Technical assistance
  • Feature requests
  • Bug reports

Premium Support

Available on Enterprise plan

  • Priority response
  • Dedicated support engineer
  • Phone support
  • Custom training sessions

Dedicated Support

Available on Custom plan

  • 24/7 support
  • Dedicated account manager
  • Custom SLA
  • On-site training

Find Answers Fast

Platform Overview

Get familiar with Plexicus dashboard, navigation, and core concepts.

Quick Start Guide

Step-by-step setup process to get your first scan running in under 10 minutes.

Basic Configuration

Essential settings and configurations for optimal security scanning.

First Scan Setup

Configure your first vulnerability scan and understand the results.

User Management

Add team members, set permissions, and manage user access levels.

Initial Deployment

Deploy Plexicus agents and connect your cloud environments.

See Plexicus Support Resources

GitHub Discussions

Join our community discussions

Blog

Read our latest updates

Documentation

Technical guides and references

Level Up Your Skills

Master cybersecurity with our interactive learning paths and unlock your potential

Self-Paced Learning

Self-Paced 50+ hours

Video Tutorials

Comprehensive video courses covering all security topics

Progress 75%
  • HD Quality
  • Subtitles
  • Mobile Access
  • Offline Download
Self-Paced 30+ guides

Interactive Guides

Step-by-step interactive tutorials with hands-on practice

Progress 60%
  • Code Examples
  • Live Demos
  • Progress Tracking
  • Quizzes
Self-Paced 25+ articles

Best Practices

Industry best practices and proven methodologies

Progress 85%
  • Expert Tips
  • Case Studies
  • Checklists
  • Templates
Self-Paced 40+ lessons

Security Fundamentals

Core security concepts and foundational knowledge

Progress 90%
  • OWASP Top 10
  • Risk Assessment
  • Compliance
  • Frameworks

Live Training

Live Training Weekly

Webinars

Live expert sessions on trending security topics

Progress 45%
  • Q&A Sessions
  • Expert Speakers
  • Recording Access
  • Certificates
Live Training Monthly

Workshops

Hands-on workshops with practical exercises

Progress 30%
  • Lab Environment
  • Group Projects
  • Peer Learning
  • Mentorship
Live Training On-demand

Custom Training Sessions

Tailored training programs for your organization

Progress 20%
  • Custom Curriculum
  • Team Focus
  • Flexible Schedule
  • Dedicated Trainer
Live Training 3-6 months

Certification Programs

Industry-recognized certification preparation

Progress 15%
  • Exam Prep
  • Practice Tests
  • Study Groups
  • Career Support

Need help? Our support team is here for you

Contact Support
CHANNELS

Support, your way

Email Support

Reach our team at info@plexicus.ai. We typically reply within one business day.

Send email

Slack Community

Join Plexicus customers and engineers in our shared Slack workspace.

Join community

Documentation

Setup guides, API reference, and integration recipes for every Plexicus feature.

Read docs

Status & Uptime

Live platform status and historical incidents — bookmark this for your team.

View status
Contact the Plexicus team